RETURNS / REFUND / EXCHANGE POLICY
Viain.com will give its customers the opportunity to refund or return/exchange a product provided it is in fully resalable condition. Returns should be made within 15 days and in original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund/exchange on the item. We will refund the price of the item to the purchaser account as store credits. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
RETURN / EXCHANGE OPTIONS
Returns via courier collection: Drop an email to returns [email protected] with the following details such as order number, product quantity, reason for the return and email registered in Viain.com. We shall communicate with the courier company and they courier will pick up your product (Free of charge if the delivered goods are incorrect, damaged or faulty, if not the recipient need to pay for the courier company (as per the location charges).
Once we receive the items, we will return the price of the item to the purchasers’ Viain.com account as store credits within 7 days after a quality check.
Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item.
* PRODUCTS WE ARE UNABLE TO REFUND OR EXCHANGE
We will only be refunding damaged or faulty goods. We are also unable to offer a refund or exchange on the sales items.
ORIGINAL DELIVERY CHARGES
We will refund the delivery charge when a product is incorrect, faulty or damaged, but not when a product is simply unwanted. Note: Please note that the above policies are subject to change by Management of Viain.com at any time without prior notice to the customer.